Getting verified – how to confirm your identity
For regulatory reasons, we need to confirm our customers' personal information (such as name, address, and date of birth) or business information. This helps us prevent fraudulent activity and protect our customers.
To get started, you need to select the correct business type and provide business information in your Zettle application while registering the account.
If documents are required to complete the verification, please log in to your Zettle account through the Zettle iOS and Android app or my.zettle.com and click on the prompt to "Complete your profile" on the main page. You will be provided with instructions on what documentation is missing to complete your registration. Please follow the instructions.
If you are asked to get verified, you will need to provide the requested information before you can start taking payments.
We process your personal data in accordance with our privacy policy, which you can read here.
What kind of documents we may ask for?
We will need the following to verify your legal entity:
- A proof of business (including the business address)
- The beneficial owners' and/or controlling parties' information and ID copies
- A letter of authorisation, where applicable
- The account holder's information, a copy of ID, and a proof of address document (market-specific)
Please note: The documents must be fully visible, valid, and not expired. Region-specific requirements may apply. Please review your verification prompt instructions for additional regional requirements.
Proof of Business
A valid proof of business confirms that the business is registered with the local government agency and is permitted to conduct business.
A proof of business document must have the following information (where applicable):
- The name of the business
- The address of the business
- Legal number
- The business structure and type
- The management structure with directors, beneficial owners, etc.
- Must be signed and dated
Proof of Identity
We might ask you to upload a fully visible government-issued Photo ID, such as a passport, identification card, or driver's license, for the account holder and/or owners.
Proof of Address
Some examples of proof of the Zettle account holder’s address are:
- A utility bill (such as gas, electricity, or water)
- A bank statement
- A government-issued letter
Please note: The document should be no more than 36 months old.
Proof of Authorisation
We might ask you to provide a Letter of Authorisation, where applicable. We need to ensure that you have the right to represent the company.
The letter of authorisation will be generated for you in the Zettle application. Please fill in the details of the account holder and the person of significant control who will sign the Letter of Authorisation (such as a director or beneficial owner).
For the Letter of Authorisation to be signed by a person with significant control, you can share it via email or phone number. The authorizer will then need to upload a picture of their ID/passport and sign the prefilled letter electronically.
Contact Support
In some cases, your application needs to be handled manually. If you see "Contact support" message, please contact our local support team.
Disclaimer:
The information provided is intended as a general overview of the Customer Identification Process and should be used for reference purposes only. Regional requirements and processes may vary.
What happens when you’ve uploaded your documents?
Once you have sent us your documents, we will review them and get back to you as soon as possible.
If the documents you have provided are sufficient to verify your business, we will confirm your identity, and you will be able to start taking payments.
If the documents that you've uploaded don’t suffice, you will be asked to upload new documents again.