How does the Zettle tipping function work?
Zettle’s tipping function allows your customers to add an extra amount to their bill.
It is important to get informed on how to receive and declare tips according to local tax authority regulations.
Read more about tax regulations in UK here.
Tips that have been accepted with Zettle will be presented in full on your Zettle sales reports and on your receipts.
How do I activate the tipping function?
To be able to start accepting tips, you need to activate the feature in the Zettle app. You will find the tipping function in “Settings” > “Payment settings”.
How do I start receiving tips with my Zettle hardware (Reader or Terminal)?
Before you start, make sure you have activated the tipping function in Settings > Payment settings > Tipping.
- Place your products/enter your order into the shopping basket on your Zettle app or simply enter an amount.
- Tap “Charge” and select card as payment method.
- Your Zettle Reader or Terminal will now ask your customer if they want to add a tip. Hand over the reader to the customer.
- If they say yes, they will be asked to enter a tip. After that, they simply tap or insert their card and enter their PIN if requested.
- You can now print, text or email a receipt to your customer.
How do I start receiving tips in the Zettle app via Tap to Pay?
Without having to buy any additional hardware, the Zettle app offers Tap to Pay. This feature allows sellers to take contactless payments by using digital wallets or tapping your customer’s card directly on your smartphone.
Before you start, make sure you have activated the tipping function inside the Zettle app:
Activate tipping forTap to Pay on iPhone:
Settings > Payment settings > Tipping Tap to Pay on iPhone.
Activate tipping for Tap to Pay on Android:
Settings > Payment settings > Tipping Tap to Pay.
- Place your products / enter your order into the shopping basket on your Zettle app - or simply enter an amount.
- Tap “Charge” and select Tap to Pay as payment method.
- The Zettle app will now ask your customer if they want to add a tip. Hand your smartphone over to the customer.
- If they say yes, they will be asked to enter a tip. After that, they simply tap and enter their PIN if requested.
- You can now print, text or email a receipt to your customer.
FAQ
Maximum amount for tipping
A maximum tip level is set to 50% to prevent accidental or invalid entry of amounts.
If a customer enters more than 50%, a warning message will be displayed.
Does Zettle take a cut of the tips?
For all card payments, Zettle takes a transaction fee based on the total amount. Read more about our prices here.
Can I see a total of all my tips in my sales reports?
Yes, total tipping is shown in all printed, web and in-app sales reports under “tips”.
How do I deactivate Tipping?
You can deactivate the tipping flow at any time in the Zettle app under “Settings” > “Payment settings”.
- To deactivate the tipping flow on Zettle hardware (such as the Zettle Reader or Zettle Terminal), head to Settings > “Payment settings” > Tipping and disable the "Accept Tips" toggle.
- To deactivate Tap to Pay tipping, head to Settings > “Payment settings” > Tap to Pay Tipping and disable the "Accept Tips" toggle.