We’ve added a range of features to help make the Zettle Terminal more accessible. Set up your device in whatever way suits you best!
What accessibility features are included?
Adjusting font size
You can make the text on the screen larger or smaller. When you change the font size, all the screens in your Terminal will be adjusted.
The font size can be adjusted by visiting Settings → Accessibility.
Display size
You can make items on the screen larger or smaller. If you change the display size, this will apply to all the items that appear on your screen.
The display size can be adjusted by visiting Settings → Accessibility.
Magnification
You can magnify your screen by triple tapping on the screen. To do this, switch the feature on in Settings → Accessibility.
Note: You can’t zoom in on the keyboard.
How do customers with blindness, colour blindness or low vision pay using the Terminal?
To make things easier for our users with vision impairment, we’ve designed four different high-contrast themes plus a speech-supported payment flow.
What is the high-contrast and large text option?
When you use this feature, the card payment flow will be presented in higher contrast than normal, you can adjust the font size so it’s easier to see, and we’ll read out the amount*.
To use this feature, you need to tap the eye icon when you want to make a payment and it will only be applied to one transaction at a time. E.g. it must be manually activated for each card transaction.
*For now, audio feedback is only available in Germany and the UK. More countries will be added soon.
How do I activate high-contrast mode?
- Select card payment
- Tap on the eye icon
- You’ll see two options: ‘High contrast and large text’ and ‘Spoken content’
- Select the ‘High contrast and large text’ option
- You’ll be presented with four different high colour contrast themes. Ask your customer to select the colour theme that works best for them and proceed with the card payment.
How do I deactivate high-contrast mode?
By cancelling the payment, you will also remove high-contrast mode. You can now restart the transaction if you want.
High-contrast mode will only be applied to one transaction at a time, meaning it must be manually activated for each card transaction.
What is the spoken-content option?
In Germany and the UK, you can choose to have the payment flow spoken out loud when you pay with the Zettle Terminal. The spoken-content mode supports blind and low vision customers with sound to aid orientation and provide step-by-step instructions.
When you select spoken-content mode, instructions on how to proceed with the card payment will be spoken out loud.
Your customer simply double taps anywhere on the screen to activate the buttons. Button names will be spoken out loud when the customer drags their finger on it (except on the numbers on the PIN pad, where there will only be beeps for security reasons).
Note: For now, only audio feedback in Germany and UK is supported. More countries will be supported later.
How do I activate spoken-content mode?
- Select card payment
- Tap on the eye icon
- You’ll see two options: ‘High contrast and large text’ and ‘Spoken content’
- Select the ‘Spoken content’ option
- The card payment will now proceed in spoken-content mode
- Your customer will be given instructions on how to tap or insert their card.
If the customer taps their card (and no PIN entry is needed):
- The different steps in the payment process will be read out loud
- When the payment is approved / declined, it will be shown on screen and your customer will be asked to hand back the device
- Select which receipt option your customer would prefer.
If the customer has to authenticate with their PIN:
- Your customer will be given spoken instructions on the PIN pad layout. If they move their finger too high up on the screen, they will be informed that the PIN pad is located below. When they drag their finger along each digit, they will hear a beep
- We recommend that your customer orient themselves by starting in a corner of the screen. This will help them to navigate to the correct number on the PIN pad. Your customer should then confirm the digit by double tapping anywhere on the screen
- When all four digits have been entered and your customer has confirmed by selecting the OK button, they will be guided through the payment process
- When the payment is approved or declined, it will be shown on screen and your customer will be asked to hand back the device
- Select which receipt option your customer would prefer
How do I deactivate spoken-content mode?
By cancelling the payment, you will also remove spoken-content mode. You can now restart the transaction if you want. Spoken-content mode will only be applied to one transaction at a time, meaning it must be manually activated for each card transaction.