Past Policy Updates

Notice of Amendments to the United Kingdom Zettle by PayPal General Terms and Conditions, Zettle by PayPal Payment Terms and Conditions, Zettle by PayPal Privacy Policy and Zettle by PayPal Delivery Terms

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This page details and/or previews updates to Zettle by PayPal users of changes to the United Kingdom Zettle by PayPal General Terms and Conditions & Zettle by PayPal Payment Terms and Conditions or other online agreements, policies, or statements that require notice. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Issued: 24 July, 2023

Transfer of Services from PayPal (Europe) S.à r.l. et Cie, S.C.A. to PayPal UK Ltd (the “Transfer”)

Subject to PayPal UK Ltd becoming duly authorised to conduct its regulated activities in the United Kingdom by the Financial Conduct Authority (“FCA”), PayPal (Europe) S.à rl. et Cie, S.C.A. intends to transfer all services provided to its users in the UK (including (if applicable) users resident in Guernsey, Jersey, the Isle of Man and Gibraltar) to its affiliated company, PayPal UK Ltd, on 1 November 2023 or such other date as we may communicate to you (the “Transfer Date”) by posting a notice having immediate effect on the PayPal UK Policy Updates page.

With effect from the Transfer Date, PayPal UK Ltd will assume all the rights and obligations of PayPal (Europe) S.à r.l. et Cie, S.C.A. in relation to our UK customers.

PayPal UK Ltd is in the process of applying to be authorised by the FCA as an electronic money institution under the Electronic Money Regulations 2011 for the issuance of electronic money. PayPal UK Ltd is also applying to be authorised and regulated by the FCA in relation to its regulated consumer credit activities under the Financial Services and Markets Act 2000. It should be noted that some of PayPal’s products in the United Kingdom are not regulated by the FCA. The FCA’s address is 12 Endeavour Square, London E20 1JN. The FCA maintains a register of the firms that it regulates at https://register.fca.org.uk/s/. Our firm reference numbers with the FCA will be published on the PayPal Policy Updates page once this process is complete.

Before the Transfer Date occurs, we will provide you with more information about the regulated status of PayPal UK Ltd by publishing a notice on the PayPal UK Policy Updates page. If the Transfer Date is later than 31 December 2023, we will provide further information on the PayPal UK Policy Update page about how the proposed transfer of all services provided to users in the UK from PayPal (Europe) S.à r.l. et Cie, S.C.A. to PayPal UK Ltd will be implemented.

Effective 1 November, 2023:

Subject to PayPal UK Ltd becoming duly authorised to conduct its regulated activities in the United Kingdom by the Financial Conduct Authority, we are updating the Zettle by PayPal General Terms and Conditions, the Zettle by PayPal Payment Terms and Conditions, the Zettle by PayPal Privacy Policy and the Zettle by PayPal Delivery Terms for UK users so that from 1 November 2023 or, if different, the Transfer Date the following changes will apply (as appropriate):

  • Identifying PayPal UK Ltd as the new provider of Zettle Services for all UK users in replacement of PayPal (Europe) S.à r.l. et Cie, S.C.A.;

  • Updating the Status Disclosure sections to explain the regulatory status of PayPal UK Ltd in the United Kingdom;

  • Describing PayPal UK Ltd’s obligations to safeguard customer funds in accordance with UK regulations;

  • Including information for UK users on how to make a complaint to the FCA;

  • Removing references to Luxembourg rules, regulations or EU laws and replacing them with the equivalent UK rules and regulations; and

  • Revising the Privacy Policy for Zettle by PayPal to reflect UK data protection requirements, the removal of Luxembourg Bank Secrecy consent requirements and updated contact information and complaints section to refer to the Information Commissioner’s Office.

Review the Zettle by PayPal General Terms and Conditions that will apply from the Transfer Date here

Review the Zettle by PayPal Payment Terms and Conditions that will apply from the Transfer Date here

Review the Zettle by PayPal Privacy Policy that will apply from the Transfer Date here

Review the Zettle by PayPal Delivery Terms that will apply from the Transfer Date here

Issued: 30 June, 2023

Effective 31 July, 2023 we are:

  • clarifying the circumstances when PayPal may change the terms and conditions and notice of such amendments (General T&Cs).

  • introducing conditions around use of Customer Service feature which provides the ability to collect customers’ data, get customer insights and send customers marketing communications (General T&Cs).

  • updating the reference from the EU’s Payment Services Directive 2015/2366/EU (PSD2) to the UK’s Payment Services Regulations 2017/752 (PSRs) and making clear the application of certain provisions of the PSRs to corporate customers (Payment T&Cs).

Review the Zettle by PayPal General Terms and Conditions

Review the Zettle by PayPal Payment Terms and Conditions